Introduction
In today's business, the supervisor is the main link between
the organization's goals and people who are responsible for the
daily activities that make those goals a reality. Because
of the necessary and integral role that this position plays, it
is obvious that good supervisors and team leaders are key to the
success of any organization.
Many decisions required within this role affect profits,
productivity, service levels, as well as attitudes and
morale. With a role and function of this magnitude, it
would seem logical that the process of becoming a supervisor and
team leader would require years and years of training.
However, most supervisors and team leaders have had little or no
training n the required skills. Almost universally,
today's supervisory force is made up of men and women who have
been promoted from being a super-worker to a supervisor or team leader.
This first step in moving up the ladder is usually always the
biggest step, since it is the first time an individual is
responsible for anyone other than himself.
Supervisory Development is a process that makes supervisory
and team leadership development not only possible, but eminently
profitable. Individually, each supervisor and team leader
reflects the proficiency of a specialized knowledge.
Together, they form a powerful force that assures the
achievement of organizational goals through its people.
There are three major areas covered in Supervisory
Development: Attitude Development:
Attitude is the
basis of all individual behavior. The effectiveness of a
supervisor will depend on their behavior in a given
situation. Improved results and productivity begins by
developing the attitudes that govern the person's
behavior. This is especially true for the individual who
was just "one of the gang" becomes the
"gang's" supervisor. Behavior
Management Skills: The new supervisor's time spent managing
other people increases from 0% to over 50%. To be
effective in this role, it is important that the individual develops
the skills necessary to effectively communicate and maximize
productivity. Goal Accomplishment: A supervisor
not only sets goals, but also determines how they will be
achieved, what obstacles must be overcome in the process, and
the time line necessary. The Supervisory Process provides
a proven goal accomplishment model that can be immediately
applied to any organization. |
